亚马逊申诉信怎么写-实用教程

如果您需要向亚马逊提交申诉信，以下是一些写作技巧和指南，以帮助您撰写一封有效的申诉信。

申诉信必须包含三个重点：首先是发生了什么导致了问题的出现。其次是你已经采取的解决问题的办法。最后，你要采取的措施保证未来该问题不再发生。

01具体答复

1.明确问题：填写“导致问题的根本原因是什么”，告诉亚马逊我现在知道我的商品哪里出现问题了。。

1. 解释原因：接下来，解释为什么您认为这个问题发生了。提供任何相关证据或支持材料，以证明您的观点。

3.表达诚意：在申诉信中表达您的诚意和尊重。表达您的感激之情，并强调您对客户满意度的重视和对亚马逊的忠诚度。

4.请求帮助：最后，提出具体的请求，例如恢复您的账户、删除错误的评价、撤销产品禁售等等。确保请求符合亚马逊的政策和规定。

02案例

以下这个亚马逊卖家因为产品版权侵权问题找上我们， 让我们进行申诉。

我们根据客户的情况，写了一份邮件给亚马逊，邮件内容如下：

Dear Amazon Team,

I am writing this appeal letter to request the reopening of my account for listing products that were found to infringe on the rights owner’s copyright. I understand that my actions were against Amazon’s policies and I am committed to resolving the issue and complying with all the necessary guidelines.

To provide more context, I was not aware that the products I listed on my account were infringing on the rights owner’s copyright. I was sourcing these products from a supplier who had assured me that they had obtained the necessary permissions and licenses to sell them. However, I now realize that it was my responsibility to ensure that the products were legitimate and that I had the necessary rights to sell them on Amazon.

I acknowledge that the rights owner has a legitimate concern and I apologize for any inconvenience my actions may have caused. I am willing to cooperate with the rights owner and Amazon to resolve the issue, and I am committed to taking the necessary steps to prevent such an issue from happening in the future.

To ensure that I am complying with Amazon’s policies and the rights owner’s copyright, I am willing to take the following actions:

Removing all infringing listings from my account.

Conducting a thorough review of all products on my account to ensure that they comply with Amazon’s policies and that I have the necessary rights to sell them.

Reviewing all supplier agreements to ensure that they comply with copyright laws and that they have the necessary rights to sell the products.

Participating in any training or education sessions that Amazon or the rights owner may recommend to me to ensure that I have a better understanding of copyright laws and Amazon’s policies.

I understand the importance of complying with Amazon’s policies and ensuring that all products listed on my account are legitimate. I am committed to taking the necessary steps to resolve the issue and ensure that such an issue does not occur in the future.

Thank you for considering my appeal. I look forward to working with you to resolve the issue and reopen my account.

Sincerely,

[Your Name]

整个申诉过程前后1个月亚马逊账号重新激活。

提交POA之后，亚马逊一般会在12个小时以内给予答复,整个申诉的重点是在理清整个事情的脉络和提供相应的文件证明。

最后

如果你需要更多的POA模板，或者需要申诉服务，请联系我们。